ITIL Foundation Online Course | 25 PDU | PM Simplify

ITIL4 Foundation Course

PDUs : 25
Downloadable Course material in PDF format
Course completion certificate available online
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Course Objective

Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.

  • Understand the key concepts of service management
  • Understand how the ITIL ® guiding principles can help an organization adopt and adapt service management
  • Understand the four dimensions of service management
  • Understand the purpose and components of the ITIL® service value system
  • Understand the activities of the service value chain, and how they interconnect
  • Know the purpose and key terms of 15 ITIL® practices
  • Understand 7 ITIL® practices

Course Content & Preview

  • Module 1: Key Concepts of Service Management
  • Module 2: Key Concepts of ITIL ®
  • Module 3: Service Value System
  • Module 4: Service Value Chain
  • Module 5: Guiding Principles
  • Module 6: ITIL® Practices
  • Module 7: General Management Practices
  • Module 8: Service Management Practices
  • Module 9: Technical Practices
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ITIL Foundation Course

PMI Talent Triangle Distribution for PDUs

Technical Strategic Leadership Total PDUs
PMP/PgMP 10 5 10 25
PfMP 0 5 10 15
PMI-ACP 0 5 10 15
PMI-RMP 5 5 10 20
PMI-SP 0 5 10 15
PMP-PBA 0 5 10 15

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